TRANSFERRING CONTENT BETWEEN DEVICES

FROM AN IPHONE

1. First, set the new device up blank and do not transfer your data. Select your language & country, then on the “Quick Start” page, select “Set up Manually”

2. Continue following the on screen instructions. You will need to connect to Wi-Fi, but don’t set up a Passcode, Face ID, Siri, Apple Wallet etc. as the device will be reset in the following steps.

3. Once you get to the home screen, download and install the newest software update. Navigate to: Settings -> General -> Software Update -> Update Now If the software is up to date, proceed to Step 4

4. Once the software update is complete, erase the device. Navigate to: Settings -> General -> Transfer or Reset iPhone -> Erase All Content & Settings

5. Have your Apple ID password ready. If you do not know what it is, you can use “Forgot Password” to change it later on.

6. Then, use the small metal tool provided in the phone’s box to open the SIM card tray on both phones and move the SIM card into your new device.

7. Enable Bluetooth on the old phone, then power on the new phone and place them side by side.

8. Follow the onscreen instructions until you see the “Quick Start” screen. A popup notification will appear on your old device. Tap “Continue”
Tip – if you do not see this popup or accidently close it turn both devices

9. Hold the old device above the new so that the animation is the circle.
Tip - If the camera does not work, tap “Authenticate Manually” and type in the number that appears.

10. Once you get to the “Transfer Your Data” screen select “Transfer from iPhone”. Once the transfer starts, a progress bar will appear on both devices.

11. Keep both devices near each other and plugged in to power until the transfer completes.

12. Once the transfer is complete, the new device will reboot and take you to the home screen. Your apps may be greyed-out until they complete downloading in the background.

Tip – If your apps don’t start popping in after a while, try turning the device off and back on!

From an iCloud Backup

If you are unable to use your old device, then an iCloud backup may be the only way to get your data to the new device. This method is only able to transfer information that has been backed up to iCloud. Unless you have purchased additional iCloud storage, this will be limited to 5 GB worth of data.

1. Turn on your new device and follow the onscreen instructions until you see the “Quick Start” screen.
2. Select “Set up Manually”. Continue following the on-screen instructions until you get to the “Apps & Data” screen.
3. Select “Restore from iCloud Backup”. Compare the dates & sizes of any backups that appear, and select the best one.
4. Once the setup is complete, it is recommended to keep the device connected to Wi-Fi and plugged into power to allow iCloud.

From an Android/Samsung

1. Download the “Move to iOS” app from the Google Play Store on your Android device.

2. Use the small metal tool provided in the phone’s box to open the SIM card tray on both phones and move the SIM card into your iPhone. The Android should not have a cellular connection during the transfer.

3. Turn on your iPhone and place it near your Android

4. Follow the on-screen instructions until you see the “Quick Start” screen.
Tap “Set up Manually”

5. Continue following the on-screen instructions until you get to the “Apps & Data” screen. Select “From Android”.

6. On the Android, open the “Move to iOS” app.

7. On the iPhone, tap continue and then wait for a 10- or 6-digit code to appear. If your Android shows an alert about a poor internet connection, you can ignore the alert. Enter the code on your Android device.

8. The iPhone will create a temporary Wi-Fi network, when asked tap “Connect” then wait for the “Transfer Data” screen to appear.

9. Select the content you would like to transfer, and tap “Continue”

10. Keep both devices plugged in to power and near each other until the transfer completes. It is normal for this to take a significant amount of time. *Do not use either device while they are transferring*.
Important —The Android may show that the process is complete early, but do not continue until the loading bar on the iPhone finishes.

11. Once the loading bar on the iPhone is finished, tap “Done” on the Android device. Then, tap “Continue” on your iPhone and follow the on-screen instructions to complete the setup.

12. If you are missing any apps, you can download replacements from the App Store.

Note: Streaming services like Spotify only require you to download the iOS app and login to your account to access your library. However, files that are stored locally like PDF, EPUB and MP3 files have to be moved manually using a computer and iTunes. For more detailed instructions on this, visit https://support.apple.com/en-us/HT205063

ANDROID/SAMSUNG

From an Android/Samsung

1. Turn off your old device and use the tool provided in your phone box to remove the SIM card. Put the SIM card into the new phone. You will see a popup asking you to restart the phone, tap “Restart”.

2. Turn the old device back on and make sure it has Smart Switch installed. It can be found already installed on most modern Samsung devices. If not, you can download it from the Google Play Store (App Store).

3. Open Smart Switch on your old device and follow the on-screen instructions on your new device.

4. On the “Copy Apps & Data” page, tap “Next”.

5. Select “Send Data” on the old device.

6. Select “Receive Data” on the new device.
Tap “Galaxy/Android”

7. Your data can be transferred either through a cable or over Wi-Fi. A cable can be faster, but using Wi-Fi is recommended as it allows the devices to be charging during the transfer.
Tip — If you choose to transfer with a cable, ensure both devices have a full battery before starting.

8. A popup notification will appear on the old device. Tap “Allow”.

9. Select the content you would like to copy over, then tap “Next”.

10. Once the transfer is complete, tap “Go to Home Screen” Cable Transfers - The cable can now be unplugged.

11. You may not see all of your data right away as Smart Switch could still be organizing your data in the background.
Once finished, it will give you a summary of what transferred.

FROM AN IPHONE

Before You Start
Wireless transfer is available, but transferring via cable is recommended. Before starting have both devices fully charged and have the following cable ready:
USB-C to USB-C (iPhone 15 & later)
USB-C to Lighting (iPhone 14 & earlier)

1. On the iPhone, turn off iMessage. Go to Settings -> Messages -> Turn off iMessage.
Then, do the same for FaceTime. Go to Settings -> Facetime -> Turn off FaceTime.

2. Use the small metal tool provided in the phone box to move your SIM card to the new device. Put the SIM card into the new phone. You will see a popup asking you to restart the phone, tap “Restart”.

3. Once the phone has rebooted, begin following the on-screen instructions.

4. Once you get to the “Copy Apps & Data” page, tap “Next”.

5. Tap “Receive Data”.

6. Tap “iPhone/iPad”.

7. On the “Get Connected” screen plug the cable into both.
Note - If you do not have a cable tap “Transfer Wirelessly”. This can only transfer contacts, photos, videos & calendar events/ reminders.

8. On the iPhone, tap “Trust”.

9. On the Samsung, tap “Next”.

10. Select the content you would like to copy over and tap “Transfer”.

From an iCloud Backup

If possible, it is recommended to transfer your data via cable, however if you are not able to use your iPhone, transferring from iCloud may be the only way to transfer your data. This method can only transfer contacts, photos, videos, notes, documents and calendar events/reminders. It can also only transfer information that has been backed up to iCloud. Unless you have purchased additional iCloud storage, this will be limited to 5 GB worth of data.

1. Follow the above steps until you get to Step 7. Instead of plugging in a cable on the “Get Connected” screen, tap “Get Data From iCloud”
2. Sign into iCloud with your Apple ID, then select the data you would like to transfer.
3. Continue following the on-screen instructions to complete the setup!

From an Android/Samsung

1. Download the “Move to iOS” app from the Google Play Store on your Android device.

3. Turn on your iPhone and place it near your Android

4. Follow the on-screen instructions until you see the “Quick Start” screen.
Tap “Set up Manually”

5. Continue following the on-screen instructions until you get to the “Apps & Data” screen. Select “From Android”.

6. On the Android, open the “Move to iOS” app.

8. The iPhone will create a temporary Wi-Fi network, when asked tap “Connect” then wait for the “Transfer Data” screen to appear.

11. Once the loading bar on the iPhone is finished, tap “Done” on the Android device. Then, tap “Continue” on your iPhone and follow the on-screen instructions to complete the setup.

12. If you are missing any apps, you can download replacements from the App Store.